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Returns policy
| All products carry a twelve month warranty. Faulty products can be returned directly to the address below and you will be sent a replacement. If no replacement is available, a refund will be issued. Please return the faulty item to the address below along with the order number and a description of the fault. If the product is faulty, we will pay for the postage to return it (return postage should be at reasonable cost). The delivery address for returns is: |
| Returns Dept Unit 5A Wimsey Way Alfreton Trading Estate Alfreton Derbyshire DE55 4LS Returned items should be sent recorded. |
| If a product arrives
safely but fails at some point during the warranty period, the cost
involved in dealing with the replacement is taken care of. If a product
has to be replaced we will cover the cost of sending out the replacement
and the cost of returning the faulty one. If a returned product
is found to be not faulty, the product will be returned to the customer
at their expense. If an order cannot be delivered, the Post Office will keep it for five days, after that it will be returned to sender. Every effort is made to ensure that the information on this site is accurate, but we accept no liability for any errors on the site. www.posmena.co.uk reserves the right to suspend or cancel orders / accounts that misuse our system, or for any other reason without notice. www.posmena.co.uk reserves the right to change the terms & Conditions without notice. |
| Our returns policy does not affect your statutory rights. |